I recently did a test installation of the simple machines forums php script. I ran into a problem converting from my old forum script. I posted in SMF forums and even though they were unable to help due to the converter only converting the forum content and not section permissions, the response I got was one of the nicest responses I have ever received from open source software developers. I was greeted and welcomed to the SMF forums by someone who apologized they could not help but said they would get someone to try to help. Then someone else posted and explained why the converter script did not convert forum section permissions.
This really made my day. A bit of politeness goes a very long way. Thank you very much to SMF developers and forum staff 🙂 .